PVSS Troubleshooting UI Start

Template:Infobox bms

1 No project is selected in the console

• Check if the project is already created in the console

open the Project Administation and check the list

• Check the server network (connect one time to the server)

2 Project cannot open

File:PVSSConfigFileError.png

Check the log file. Located default: C:\home\pvss\3.9\log\PVSS00pmon_xxxxx-ee-yyyy.log

"PVSS00pmon [C:\\home\\pvss\\projects_3.9\\Nio\\config\\config]": proj_path nonexistent, inaccessible or not a directory: \\Nio\projects\Nio\
PVSS00pmon (1), 2011.03.05 17:28:18.125: exit(1) called!

Check the network connection to the server (already mounted?)

Number of languages is different to the database

...insert Faultmessage

Check the settings of the languages in the config file: Template:PathWindowsProjects39Template:KomNam\config\config

3 Cannot start UI

PVSS00pmon (1), 2011.04.19 08:20:38.328, SYS, INFO, 1, Manager Start, C:\home\pvss\3.9\bin\PVSS00ui.exe -PROJ Nio -pmonIndex 3 -num 56 -user sdu
PVSS00ui (56), 2011.04.19 08:20:38.531, SYS, INFO, 1, Manager Start, PROJ, Nio, V 3.9 - 3.9 P053 linked at Nov 29 2010 14:34:04
PVSS00ui (56), 2011.04.19 08:20:48.359, SYS, INFO, 3, Trying to connect to, (SYS: 0 Data -num 0 CONN: 1) @ localhost:4897
PVSS00ui (56), 2011.04.19 08:20:49.468, SYS, INFO, 101, Connection failed, new attempt in, 20 s

• Check the network connect to the server

PVSS00ui (51), 2012.06.09 09:52:51.734, SYS, INFO, 1, Manager Start, PROJ, Nio, V 3.9 - 3.9 P107 linked at Jul 20 2011 09:49:41
PVSS00ui (51), 2012.06.09 09:53:00.859, SYS, INFO, 3, Trying to connect to, (SYS: 0 Data -num 0 CONN: 1) @ Nio:5661
PVSS00ui (51), 2012.06.09 09:53:02.234, SYS, INFO, 4, Connected to, (SYS: 0 Data -num 0 CONN: 1) @ 10.16.1.1 (10.15.51.1)
PVSS00ui (51), 2012.06.09 09:53:02.265, SYS, INFO, 39, Connection lost, MAN: (SYS: 0 Data -num 0 CONN: 1), Connection closed
PVSS00ui (51), 2012.06.09 09:53:02.281, SYS, FATAL, 63, Connection error, This manager is already connected or Data is running in emergency / backup / recovery mode or the active data is unreachable.
PVSS00ui (51), 2012.06.09 09:53:10.750, SYS, INFO, 2, Manager Stop
PVSS00ui (51), 2012.06.09 10:42:49.578, SYS, INFO, 181, Closing connection to (SYS: 1 Data -num 0 CONN: 1)

• Check the time difference between your PC and the server

(Its not depending on the time zone, only the GMT time should be correct minutes and secundes)

Check the time on a control room station (or open putty/telnet and enter date)

Adjust your PC time to the server time. The time difference must not be more than 30 sec!!

• Try to Change the UI number

Select the manager UI and press the UI manager properties and the number after -num xx (should between 50 - 59)

-num 52 -PROJ Nio -p vision/login.pnl -extend

Or look in the PVSS -> System managment -> Tab ???? -> Connections -> UI

PVSS00ui52:PVSS00ui     (52), 2014.04.28 16:37:49.594, SYS,  FATAL,      63, Connection error, Lost connection to event during initialization, exiting...
PVSS00event0:PVSS00event  (0), 2014.04.28 16:37:25.888, SYS,  SEVERE,    105, Invalid license, Max License exceeded for Managertype para, Max License: 10

• The license is normally for 20 UI and 10 Engineering-UI's.

If you don't need the Engineering-UI then remove in the console, for the parameter of the UI the "-extend"

4 Error reading the Projectlist

When you start the PVSS Console you get the message: "error while reading the project list. more information in the logfile" or "Fehler beim Lesen der Projektliste! Weitere Information in der Logdatei:...."

File:Pvss Warning Fehler beim Lesen der Projektliste.png

• Check in the Logfile which Project is causing the error (C:\home\pvss\3.9\log\PVSS_II.log)

For example 1:

PVSS00ui (0), 2012.08.30 10:09:04.328, SYS, INFO, 1, Manager Start, PROJ, 3.9, V 3.9 - 3.9 P101 linked at May 30 2011 16:12:34
PVSS00ui (0), 2012.08.30 10:09:04.968, CTRL, WARNING, 57/pv2admin, Versionsattribut zu Projekt 2.9.1.1 nicht gefunden, paGetProjs
PVSS00ui (0), 2012.08.30 10:09:05.078, CTRL, WARNING, 68/pv2admin, Projektverzeichnis fuer Projekt Komtest nicht gefunden, paGetProjs

Example 2:

PVSS00ui     (0), 2013.12.04 14:23:07.851, SYS,  INFO,        1, Manager Start, PROJ, 3.9, V 3.9 - 3.9  P107 linked at Jul 20 2011 09:49:41
PVSS00ui     (0), 2013.12.04 14:23:07.937, CTRL, WARNING,    68/pv2admin, Projektverzeichnis fuer Projekt Nts nicht gefunden, paGetProjs

Solution

Check the PVSS Console-Administration for the actual projects. Delete all non-used projects and also delete the wrong Project in the registry . You have to log in as root to be able to delete it!

HKEY_LOCAL_MACHINE\SOFTWARE\ETM\PVSS II\Configs\

For example:

HKEY_LOCAL_MACHINE\SOFTWARE\ETM\PVSS II\Configs\Komtest löschen
HKEY_LOCAL_MACHINE\SOFTWARE\ETM\PVSS II\Configs\Nts löschen